Pick-Ups & Returns


Picking Up an Order

Thank you for supporting Bike Works- we are excited to help get you rolling! 

When you arrive to pick up your item(s), let us know you're here to pick up an online order, show us your ID, and we'll get your bike and anything else you may have purchased.

If your order hasn't been picked up within 14 days of your preferred pickup date, we will cancel the order and refund it to the original payment method. As with any return a 10% restocking fee will be applied. 



We allow on-site returns of bicycles and new parts purchased through our shop/web store. Please allow 2-5 business days to receive your refund, depending on your bank.

Please call us at (206) 725-8867 if you have questions about returns, or come by during our normal business hours.

Bicycles will require an inspection before a full refund is offered. Returns will incur a 10% restocking fee. No returns or exchanges on helmets or Gift Cards.