Pick-Ups & Returns

Picking Up an Order

Thank you for supporting Bike Works! We're working hard to get your new bike ready for you in way that keeps our community and our staff safe. You may pickup your order on the same-day during open hours, please call the shop to arrange same-day pickup. Keep an eye on your email, as we'll be sending order updates to the email address you've given us. You will receive an email when your order is ready for pickup.

When you arrive to pick up your bike, let us know you're here to pick up an order, show us your ID, and we'll get your bike and any other items you may have purchased.

If your order hasn't been picked up within 14 days of your preferred pickup date, we'll have to cancel the order and refund it to the original payment method.

If you purchased a refurbished bicycle, it includes a 30-day free warranty tune-up included. To schedule an appointment for this repair, please contact our shop.


We allow on-site returns of bicycles and new parts purchased through our shop/web store. Please allow 2-5 business days to receive your refund, depending on your bank.

Please contact [email protected] or call us at (206) 725-8867 to discuss returns. Bicycles will require an inspection before a full refund is offered. Returns will incur a 10% restocking fee.

No returns or exchanges on helmets.

No returns on Gift Cards.